It is very unlikely I will share your data. I will not sell it on or use it for unethical reasons

I may have to share it if my notes are subpoenaed by a court, if you or anyone you tell me about, is at harm or risk of harm I may have to pass this information on to your GP or the police.  I have also appointed a Clinical Executor. In the unfortunate event I can no longer work with you they will have access to your details and will get in touch with you. You have a right to request to see, have amended or have destroyed any data I may keep about you. I will respond to any such request made within 14 days.

I use Kiku (provided by We Are Kiku), a secure practice management software with encryption, to store client data. Your phone number may be kept in my business mobile phone, which is passcode protected.

I will keep your session notes, your name and your unique code for 7 years which is the time frame my insurance company requests. I will shred this privacy consent document and your registration/contract form with your personal information on 1 month after our work finishes.

I will delete your phone number from my mobile phone 1 month after our work finishes.

All emails from you will be deleted as soon as they are no longer needed and at least within 1 month of us finishing working together.

I do not and never shall sell your personal data to third parties for marketing or advertising purposes.

Analytics and cookies

I use Google Analytics, which uses cookies to gather information about the use of my website.  The information gathered includes your location and IP address and is used only to create reports that help me make my website and marketing activities more effective and relevant.

Find out more about how Google processes information.

Since I do not control other websites, I encourage you to review the privacy policies of any third-party sites. Any information that is supplied on these sites is not within my control, and I cannot be responsible for their privacy policies and practices.

In preventing the use or processing of your personal data, it may delay or prevent me from fulfilling our contractual obligations to you. It may also mean that I am unable to provide my services. Find out more about your rights on the ICO website.

You have the right to object to my use of your personal data or ask me to delete, remove, or stop using it if there is no need for me to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why I will need to keep your data, but please do inform me if you think I am retaining or using your personal data incorrectly.

If you believe that your personal data has not been handled in accordance with data protection law, you have the right to raise a complaint directly with me. Complaints can be submitted by emailing hello@ariana-therapy.com with details of the concern.

Complaints will be acknowledged within 30 days of receipt. The matter will then be investigated without undue delay, and you will be informed of the outcome.

You also have the right to complain to the Information Commissioner’s Office (ICO) at any time, regardless of whether the matter has been raised with me first. Further information, and contact details for the ICO, can be found at ico.org.uk.

I use the following services to help run my practice. Each provider has its own data protection and security measures in place.

• Kiku (We Are Kiku) — practice management software used to store client notes, appointment scheduling and booking details.
• Google Workspace — used for email correspondence and, where sessions take place online, Google Meet for video calls. Google may store and process data outside the UK; where this happens, appropriate safeguards (such as standard contractual clauses) are in place.
• QuickBooks — used for invoicing and financial record-keeping.
• Starling Bank — used to receive and process client payments.

I consent to Ariana Therapy collecting and storing the personal information I provide on a booking form/ email enquiry, including any information relating to my mental health, in order to process my booking and provide counselling services. I understand this data will be stored securely and handled in line with this Privacy Policy, and that I can withdraw my consent at any time by contacting Ariana directly.

As with most online services, my website uses first-party and third-party cookies for several purposes.

First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

Third-party cookies used on my website are mainly for understanding how the website performs, how you interact with my website, keeping my services secure, providing advertisements that are relevant to you, all in all providing you with a better, and improved, user experience, and to help speed up your future interactions with my website.

Revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.